Frequently Asked Questions
Do you deliver across the UAE?
Yes! We deliver to all emirates across the UAE.
How long does delivery take?
Orders are typically delivered within 2–7 business days.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email.
Do you offer bulk or school orders?
Yes! Contact us at hello@pencilstory.ae for bulk order inquiries.