Thank you for shopping with Pencil Story! Here's everything you need to know about how we get your order to you.
We deliver across the United Arab Emirates and the world. Orders are typically delivered within 5–7 business days from the date of dispatch.
Free Shipping: Enjoy free shipping on all orders over AED 100. Orders below AED 100 will incur a standard shipping fee at checkout.
Please note that international orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer.
Order Processing
Orders are processed within 1–2 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking details once your order has been dispatched.
Delays
While we do our best to meet delivery estimates, delays may occasionally occur due to high demand, public holidays, or circumstances beyond our control. We appreciate your patience.
Contact Us
If you have any questions about your order or delivery, please don't hesitate to reach out to us through our Contact page.